Executive Office Staff
CEO and Legal Counsel
Donald Balasa, JD, MBA
Membership and Continuing Education Department
Nick Mickowski, Continuing Education and Membership Director
Sharon Flynn, Board Services Manager
Erika Mercado, Customer Service Manager
Grace Hale, Member Relations Coordinator
Janet Arreola, Customer Service Representative
Natasher Dixon, Customer Service Representative
Essence Patterson, Customer Service Representative
Certification Department
Katie Gottwaldt, Certification Director
Lee Rumpel, Assistant Director of Operations and Certification Operations Manager
Judee Barone, CMA (AAMA) Exam Liaison
Virginia Bermea, Application Processing Coordinator
Eric Peters, Staff Assistant II
Board Services and Conference Department
Deb Rumpel, Administrative Assistant
Accounting Department
Sahenaz Pirani, Accounting and Staff Services Manager
Marketing and Communications Department
Miranda Sanks, Communications Director and Managing Editor of CMA Today
Laura Niebrugge, Communications Manager and Senior Editor of CMA Today
Kelli Smith, Associate Editor
Gina Lang, Marketing Director
Felicia Eldridge, Social Media and Marketing Manager
Connor Satterlee, Graphic Designer
Mailroom
Richard Madden, IST Mailroom Manager
Carl Gillard, Mailroom Staff