Hours of Operation

The AAMA is open:

  • Monday through Friday
  • 9 a.m. to 5 p.m. Central Time

The AAMA closes its office on official holidays.

Important! Phone Services Not Available

The AAMA headquarters have closed indefinitely in order to help mitigate the spread of COVID-19. Due to this closure, the AAMA is operating with limited staff and will not be answering phones during this time.

Please direct any communications to the appropriate department by filling out the form below or directly emailing the department via the addresses provided at the bottom of the page.  

For more information, visit the AAMA home page.

Contact Us

American Association of Medical Assistants
20 N. Wacker Dr., Ste. 1575
Chicago, IL 60606

Phone  |  312/899-1500 or 800/228-2262

Fax  |  312/899-1259

  • E-mail Submission | Submit your question or comment to the AAMA by using this form to expedite the process. You can expect a response, if applicable, within three business days.




  • Medical assisting program accreditation
  • Medical assisting programs accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP)

Board Services


  • Communications with members of AAMA national boards
  • Board meeting planning services



  • General certification issues
  • Replacement CMA (AAMA) certificates or pins

CMA (AAMA) Certification/Recertification by Exam


Exam candidate assistance, including applying, scheduling, and exam results

Continuing Education and CE Recertification


  • Recertification by continuing education
  • Status of CEU credit on AAMA approved programs attended
  • Purchase of AAMA self-study programs
  • Status of CE orders
  • Guidelines for authoring AAMA self-study courses
  • Approval of chapter or state society programs for AAMA CEU credit

Marketing and Communications


  • Logos and policies
  • Content for all electronic and print marketing materials (e.g., website, print pieces, and pdfs)

CMA Today


  • Letters to the editor
  • Call for interviewees
  • CMA (AAMA) Spotlight profiles



  • AAMA Annual Conference
  • Leadership training



  • Membership status, dues, benefits, and services
  • CMA Today subscriptions
  • Address changes
  • State and chapter leader support
  • State society annual meeting dates

Legal Counsel


Contact Chief Executive Officer and Staff Legal Counsel, Donald A. Balasa, JD, MBA, for all legal matters, including the following:

  • Federal and state laws regarding medical assisting practice
  • Job-related legal questions
  • Incorporation, tax exemption, bylaws, and other legal questions for state societies and local chapters

Medical Assisting Education Review Board

Website: http://maerb.org/
Email: MAERB@maerb.org