How-To Videos

The AAMA website has many resources that make leaders' jobs easier. Review how to use these resources by viewing helpful how-to videos.

Leader’s Center

Handling the extra responsibilities that come with a leadership position requires vision and know-how. This webpage is designed to help you realize your full potential as an AAMA volunteer leader, beginning with inspirational messages from other leaders like you.

Leader Spotlight 

Julie Fogt, CMA (AAMA)

2020–2021 Ohio State Society of Medical Assistants (OSSMA) President

headshot of Julie Fogt

What has been the best advice given to you by a mentor or another AAMA leader?

Step up and outside your comfort box. Don’t let the fear of failure keep you in that box. Each and every member’s voice is important. When in doubt, always look it up.

How did someone, such as a mentor, influence you to take a leadership role?

By encouraging me too take those first steps from the moment I walked into my first chapter meeting as a student (might I add this was extra points for my class). From that moment on, as I got comfortable in my roles, there was a small but well-placed nudge to move on to the next step—all the way to where I am at today: OSSMA president.

What advice would you give to a new leader?

Put your personal feeling aside. You’re not going to make everyone happy. And, always be respectful.

Lisa Strauss, BS, CMA (AAMA)

2018–2020 Maryland Society of Medical Assistants President

headshot of Lisa Strauss

What is one characteristic you believe all leaders should possess?

It is important to be a role model for your members. In being a role model, be available for your members, advocate for the profession, encourage CMAs (AAMA) to get involved in volunteering, and be a good listener.

What has been the most rewarding aspect of your AAMA volunteer leadership experience?

I really value volunteering on the chapter, state, and national level. I have learned a lot from other volunteers. … It makes me proud to be a CMA (AAMA). … Volunteer leadership has made me a better CMA (AAMA).

Is there anything unique or different that you do when mentoring a new member or leader in your state society?

It is difficult to get members to step up to volunteer because they don’t think they are qualified. This year we will be mentoring any member who wants to take the next step toward volunteering.

Rachel Clifford, CMA (AAMA)

2018–2020 Missouri Society of Medical Assistants (MSMA) President

headshot of Rachel Clifford

What has been the most rewarding aspect of your AAMA volunteer leadership experience?

The privilege of meeting and networking with medical assistants, no matter their credentials, from across both Missouri and the country is the most rewarding. I have learned a tremendous amount from them and the AAMA, which, in turn, helps me advocate for—and educate others about—being a Certified Medical Assistant® (AAMA).

What advice would you give to a new leader?

Communication is paramount. I’ve had times where I urgently needed members to communicate with me, and [yet I] didn’t have timely responses, which hindered my objectives. However, when I didn’t communicate with anyone in a three-month period, I missed out on key information. Always communicate, even when life is difficult.

What have you done to make yourself approachable to new members of your state society?

I started the Missouri Society of Medical Assistants (MSMA) Facebook page and gave the MSMA their own Gmail account. This way, when officers change, they can continue to have the same access to members as I did. Enhancing communication through social media is a great start.


View previously published interviews with many other state leaders: