How-To Videos

The AAMA website has many resources that make leaders' jobs easier. Review how to use these resources by viewing helpful how-to videos.

Leader’s Center

Handling the extra responsibilities that come with a leadership position requires vision and know-how. This webpage is designed to help you realize your full potential as an AAMA volunteer leader, beginning with inspirational messages from other leaders like you.



Leader Spotlight 

Lisa Strauss, BS, CMA (AAMA)

2018–2020 Maryland Society of Medical Assistants President

headshot of Lisa Strauss

What is one characteristic you believe all leaders should possess?

It is important to be a role model for your members. In being a role model, be available for your members, advocate for the profession, encourage CMAs (AAMA) to get involved in volunteering, and be a good listener.

What has been the most rewarding aspect of your AAMA volunteer leadership experience?

I really value volunteering on the chapter, state, and national level. I have learned a lot from other volunteers. … It makes me proud to be a CMA (AAMA). … Volunteer leadership has made me a better CMA (AAMA).

Is there anything unique or different that you do when mentoring a new member or leader in your state society?

It is difficult to get members to step up to volunteer because they don’t think they are qualified. This year we will be mentoring any member who wants to take the next step toward volunteering.


Rachel Clifford, CMA (AAMA)

2018–2020 Missouri Society of Medical Assistants (MSMA) President

headshot of Rachel Clifford

What has been the most rewarding aspect of your AAMA volunteer leadership experience?

The privilege of meeting and networking with medical assistants, no matter their credentials, from across both Missouri and the country is the most rewarding. I have learned a tremendous amount from them and the AAMA, which, in turn, helps me advocate for—and educate others about—being a Certified Medical Assistant® (AAMA).

What advice would you give to a new leader?

Communication is paramount. I’ve had times where I urgently needed members to communicate with me, and [yet I] didn’t have timely responses, which hindered my objectives. However, when I didn’t communicate with anyone in a three-month period, I missed out on key information. Always communicate, even when life is difficult.

What have you done to make yourself approachable to new members of your state society?

I started the Missouri Society of Medical Assistants (MSMA) Facebook page and gave the MSMA their own Gmail account. This way, when officers change, they can continue to have the same access to members as I did. Enhancing communication through social media is a great start.


Dawn L. Verdon, MS, AHI, CMA (AAMA)

2018–2020 Minnesota Society of Medical Assistants (MSMA) President

headshot of Dawn Verdon

What is one characteristic you believe all leaders should possess?

Leaders should possess the ability to listen closely while keeping an open mind when interacting with the many people they meet!

What advice would you give to a new leader?

Don’t be afraid to reach out to those who have gone before you and ask as many questions as you need to! Keep the lines of communication open! You have many people who you will interact with. Be transparent and honest in all that you say and do!

How have the people in your life helped you become the leader you are today?

Past state board members provided direction with any questions that I had! They were very knowledgeable, encouraging and supportive. I have been very fortunate as a medical assistant to have great role models during my career. They instilled a sense of taking pride and working hard in everything you do!


Archives

View previously published interviews with many other state leaders: