How-To Videos

The AAMA website has many resources that make leaders' jobs easier. Review how to use these resources by viewing helpful how-to videos.

Leader’s Center

Handling the extra responsibilities that come with a leadership position requires vision and know-how. This webpage is designed to help you realize your full potential as an AAMA volunteer leader, beginning with inspirational messages from other leaders like you.

Leader Spotlight 

Lisa Sailor, MS, CMA (AAMA) 

2020–2021 Minnesota Society of Medical Assistants (MSMA) President and 2019–2021 Central Lakes Chapter President

headshot of Lisa Sailor

What has been the most rewarding aspect of your AAMA volunteer leadership experience?

Great question! So many to pick from, but I believe that the most rewarding aspect is [that] I was given the opportunity to meet and network with medical assistants [with different certifications and education backgrounds] … from Minnesota and from all over the United States. Meeting so many people has assisted me in educating others about being a great Certified Medical Assistant® (AAMA).

What is one thing you’ve done as a leader that you would do differently?

2020 [for me] has been [about] … patience and learning new things. Learning how to conduct a CEU [event] on Zoom for the first time, I wish I would of practice tested it before we conducted our first CEU [event]. But we did it—with many bumps … but we did it!

How have the people in your life helped you become the leader you are today?

I must give the credit to my medical assistant program director/instructor. My instructor is the person who made me the person I am today. I only want to give back what she gave to me. She gave me the knowledge and the passion to be a great medical assistant. I had the determination and drive, and I was willing to go that extra mile to become a great medical assistant.

Angela Belnap, CMA (AAMA), DHPE

2020–2021 Utah State Society of Medical Assistants (USSMA) President

headshot of Angela Belnap

What has been the most rewarding aspect of your AAMA volunteer leadership experience?

By far the most rewarding thing is connecting with others. I love the opportunities I get as a leader to help other medical assistants. Be it providing job options, helping with recertification, or answering a question regarding scope of practice: I love being able to help!

How do you encourage and inspire others to take active roles?

The leader is not the person who does everything. People want to be helpful, to be involved, to be responsible. Let them. Often the best inspiration is support in their actions and recognition for a job well done.

What is one thing you’ve done as a leader that you would do differently?

Provide praise and recognition more! There cannot be enough said on the wonders praise and recognition can do for [others’] motivation and willingness to step in and do more. Do not get caught up in what needs to be done and forget to recognize what people have accomplished.

Sharon Runyon, AAS, CMA (AAMA), CPC

2020–2021 Kentucky Society of Medical Assistants President

headshot of Sharon Runyon

What is one characteristic you believe all leaders should possess?

All leaders should be a team member and be willing to work side by side with the individuals they lead. A good leader is approachable.

What advice would you give to a new leader?

Be confident. If you allow yourself to be insecure it will show to others. Accept the challenge and dedicate yourself to performing to the best of your ability.

How did someone, such as a mentor, influence you to take a leadership role?

Kathleen Moore, BSN, RN, CMA-ACP (AAMA), of Georgia influenced me to take a leadership role on the national level when I was asked to chair the Certifying Board. She encouraged and inspired me to be my best self and always offered support and advice at just the right times.


View previously published interviews with many other state leaders: